Voxi Privacy Policy

1. Introduction

Welcome to Voxi! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this Privacy Policy carefully. We are committed to protecting your privacy. This App is not intended for or designed to attract individuals under the age of 18. We do not knowingly collect personally identifiable information from children.

2. Scope and Updates to This Policy

This Privacy Policy applies to all information collected through our App and any related services, sales, marketing, or events. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

3. Data Collection and Use

3.1 Information We Collect

To provide and improve our services, we may collect the following information:

• Account Information: If you choose to create an account, you may voluntarily provide us with minimal personal information, such as a nickname and a profile avatar. You are not required to provide this information to use the service; if you choose not to, the system will set a default nickname and avatar, and you can proceed directly. The purpose of collecting a nickname and avatar is to allow you to personalize your account and be identified within the App.
• User Content: To enable the core features of the App (such as transmitting messages and multimedia files), we process and retain the content you actively submit (e.g., messages, photos, videos, and voice data).
• Device and Technical Information: We automatically collect specific technical information about your device to ensure our App runs smoothly, to troubleshoot issues, and to optimize performance. This includes your device ID (such as the Google Advertising ID), network state (e.g., WiFi or cellular connection), device type, and operating system. This information helps us ensure compatibility across different devices and aids in bug fixing and security analysis. We want to be explicit that we do not collect your precise or general location (for instance, based on your IP address or GPS).
• Transaction Information: Should you make any purchases within the App, all payment processing is handled directly and securely by the Google Play Store. We do not collect or have access to any of your sensitive financial details. We only receive confirmation that a purchase was made, which includes the product purchased and the date of the transaction.

3.2 How We Use Your Information

We use the information we collect for various purposes, including to:

• Create and manage your account.
• Provide, operate, and maintain our App's features and functionality.
• Process transactions and send you related information.
• Communicate with you, including responding to your comments, questions, and requests.
• Monitor and analyze usage and trends to improve your experience.
• Detect and prevent fraudulent or unauthorized activity.

3.3 Information We Do Not Collect

We do not intentionally collect sensitive personal information as defined by applicable privacy laws (such as GDPR and CCPA). This includes data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, unless a specific feature requires it and you provide explicit consent.

Furthermore, we strictly limit data collection to what is necessary for the App's functionality. We do not require or collect other categories of private data for the general use of our App. For example:

• Unnecessary Personal Data: We do not collect information that is not directly related to your App experience, such as your personal physical address, mobile phone number, or personal contacts list.
• Biometric Data: We do not collect, store, or process biometric information for the purpose of uniquely identifying you. This includes data such as fingerprints or voiceprints. While our service necessarily processes audio data to enable voice chat features, we do not analyze your voice to create a unique biometric identifier.

4. App Permissions

To provide our full range of services, the App may request the following permissions on your device:

Permission	Description
Internet	Allows the app to connect to the internet.
Storage	Allows the app to read from and write to your device's storage for saving and accessing files like photos, videos, and audio.
Phone State	Allows the app to access phone state to manage audio during calls.
Microphone	Allows the app to record audio for voice chats and messages.
Camera	Allows the app to access your camera for video calls and taking photos/videos.
Location	Allows the app to access your location to provide location-based features.
Audio Setting	Allows the app to modify global audio settings.
Network State	Allows the app to access information about network connections.
AD ID	Allows the app to access the Google Advertising ID for advertising and analytics purposes.
Billing	Allows the app to handle in-app purchases.
Bluetooth	Allows the app to connect to and manage Bluetooth devices, for example, for use with wireless headsets.

5. Your Core Rights and How to Exercise Them

You have certain rights regarding your personal data. These rights include:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion: You have the right to request that we erase your personal data, under certain conditions.

If you wish to exercise any of these rights, please send a detailed request to our support team at: contact@lanmerglive.com. We are committed to responding to your request within 48 hours and will process it in accordance with applicable data protection laws.

6. Third-Party SDKs and Integrations

We integrate third-party Software Development Kits (SDKs) to provide core functionalities within our App. These partners are carefully selected and are required to handle your data securely and in compliance with applicable laws. Below is a summary of our key SDK providers, the services they offer, the data they process, and their compliance measures.

These third parties have their own privacy policies, and we encourage you to review them.

6.1 Data Deletion and Third-Party SDKs

When you request the deletion of your personal data, we will erase the information under our direct control, such as your account details and user-generated content. We will also pass your deletion request to our third-party SDK partners (Agora, RongCloud, Adjust) to erase data associated with your identifiers from their systems. This includes data like device and advertising IDs.

We will initiate this process promptly upon receiving a valid request. While data under our control is deleted quickly, the complete removal of data from third-party systems is subject to their processing timelines. We work with our partners to ensure these requests are fulfilled in a timely manner, typically within 30 days, as required by laws like GDPR.

7. Age Restrictions and Children's Privacy

7.1 Age Requirement

Voxi is a service created for adults. Our platform is strictly not designed for, intended for, or directed at individuals under the age of 18. By creating an account, you represent and warrant that you meet this age requirement.

7.2 Children's Privacy Protection

We do not knowingly collect, use, or store any personally identifiable information from individuals under the age of 18. If we become aware that an account belongs to an underage user, or that we have inadvertently collected personal information from a minor, we will take immediate steps to address the situation. This includes promptly deleting the personal information from our records and terminating the associated account.

Furthermore, any content found on our platform that depicts or involves minors in a manner that violates our policies will be removed immediately, and the account responsible will be permanently banned. In cases where content is illegal, we will report it to the appropriate law enforcement authorities, such as the National Center for Missing & Exploited Children (NCMEC). We encourage our users to report any suspected underage profiles or policy-violating content through our in-app reporting tools.

For more details on our commitment to protecting minors, please review our comprehensive Child Safety Policy.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy. This includes using data encryption for data in transit and implementing strict vendor management protocols to ensure our partners adhere to high data protection standards.

Specifically, we incorporate the European Commission's Standard Contractual Clauses (SCCs) into our data processing agreements to provide a lawful basis for these transfers. These clauses contractually oblige all parties to protect the data to the standards required by EU data protection law.

9. Contact Us & Arbitration

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

By using the App, you agree that any dispute, claim, or controversy arising out of or relating to this Privacy Policy will be resolved by binding arbitration.